Discrete Packaging
Your right to privacy is assured. Your purchases arrive securely packaged with no indication of their contents, return addressed from H. SXN
Delivery Times
Most orders within the USA will arrive within 3-7 business days after the order is placed. Generally, we do not offer weekend delivery. A recipient signature may be required by the shipping carrier.
The normal delivery times for in-stock items are:
| Delivery Type |
Processing Time |
Delivery Time |
| Ground |
1-2 Business Days |
3-7 Business Days |
| Priority |
1 Business Day |
2-3 Business Days |
| Next Day / Express |
1 Business Day |
Next Business Day |
| International Priority* |
1 Business Day |
10-14 Days |
| International Saver/ Express* |
1 Business Day |
5-10 Days |
*International Orders.
International orders should arrive within the delivery time listed above, however, customs can cause additional delays of up to 4 weeks and are beyond our control. International orders and shipments through the U.S. Military Post Office may have a longer transit time. (NOTE: Import and customs fees may apply for some destination countries. You will need to pay these fees to release your package from customs.)
Expedited Orders
(Express) must be placed prior to 12 pm EST to process the same business day. Orders cannot be expedited to a PO Box, items can only be shipped to PO Boxes using Standard shipping.
Delivery Issues
Please ensure your shipping address is correct prior to final submission of your order. If a signature is required and you are unable to sign for your shipment package, the carrier will hold it at their nearest location for pickup. Any orders not picked up and Returned to Sender (RTS) or returned to us as undeliverable will be assessed a 15% restocking fee to be eligible for re-shipment.
If you have not received your order within the timeframes listed above, please contact us at info@houseofsxn.com Make sure to include the order number, the items you have not received, and any communication with the shipping carrier.
