DELIVERY
Discreet Packaging
Your privacy is paramount. All purchases are securely packaged in plain brown packaging with no visible indication of the contents, and the return address simply states "SXN HQ"
Delivery Times
Most orders within the USA arrive within 3-8 business days after the order is placed. Please note that weekend deliveries are generally unavailable, and some shipments may require a signature upon receipt.
For in-stock items, delivery times are as follows:
| Delivery Type | Processing Time | Delivery Time |
|---|---|---|
| Ground | 1-2 Business Days | 3-8 Business Days |
| Priority | 1 Business Day | 2-4 Business Days |
| Next Day / Express | 1 Business Day | Next Business Day |
| International Priority* | 1 Business Day | 10-14 Days |
| International Saver/Express* | 1 Business Day | 5-10 Days |
International Orders
International orders should arrive within the estimated timeframes, but please be aware that customs delays of up to 4 weeks may occur and are outside of our control. Shipments to U.S. Military Post Offices or some international destinations may take longer. Note: Import and customs fees may apply in your destination country and must be paid by you to release your package from customs.
Expedited Orders
Expedited orders (Express) must be placed before 12 PM EST to be processed the same business day. Please note, Express orders cannot be delivered to P.O. Boxes. For P.O. Box addresses, only Standard shipping is available.
Delivery Issues
Ensure your shipping address is correct before finalizing your order. If a signature is required but cannot be provided, the carrier may hold the package at the nearest location for pickup. Orders returned to us as undeliverable (including those marked "Returned to Sender" or RTS) will be subject to a 15% restocking fee for re-shipment eligibility.
Missing Orders
If your order has not arrived within the expected timeframes, please contact us at info@houseofsxn.com. Be sure to include your order number, a description of the items you haven’t received, and any details from your communications with the shipping carrier.