Your right to privacy is assured. Your purchases arrive securely packaged with no indication of their contents, return addressed from H. SXN
Most orders using standard delivery will arrive within 3-7 business days after the order is placed. Generally, we do not offer weekend delivery. A recipient signature may be required by the shipping carrier.
The normal delivery times for in-stock items are:
|Delivery Type||Processing Time||Delivery Time|
|First Class||1-2 Business Days||3-7 Business Days|
|Priority||1 Business Day||2-3 Business Days|
|Next Day||1 Business Day||Next Business Day|
|International||1 Business Day||Up to 4 Weeks|
International orders should arrive within 4 weeks; however, customs can cause additional delays beyond House of SXN's control. International orders and shipments through the U.S. Military Post Office may have a longer transit time. (NOTE: Import and customs fees may apply for some destination countries. You will need to pay these fees to release your package from customs.)
(Two Day and Next Day) must be placed prior to 3 pm EST to process the same business day. Orders cannot be expedited to a PO Box, items can only be shipped to PO Boxes using Standard shipping.
Please ensure your shipping address is correct prior to final submission of your order. If a signature is required and you are unable to sign for your shipment package, the carrier will hold it at their nearest location for pickup. Any orders not picked up and Returned to Sender (RTS) or returned to us as undeliverable will be assessed a 15% restocking fee to be eligible for re-shipment.
If you have not received your order within the timeframes listed above, please contact us at firstname.lastname@example.org Make sure to include the order number, the items you have not received, and any communication with the shipping carrier.