FAQs
About Our Products
What materials are your products made from?
Our products are crafted from the finest premium leathers such as sheepskin and nubuck, and high-quality metals with polished finishes. Every piece is designed for durability, comfort, and aesthetic sophistication.
Are your leathers ethically sourced?
Yes, we work with carefully selected leather suppliers to ensure that our leathers are ethically sourced and produced with ethical practices. We have performed site visits to several of our supplier tanneries to ensure conformance with generally accepted standards.
How do I care for my House of SXN products?
We recommend gently cleaning leather items with a damp cloth and storing them in a cool, dry place away from direct sunlight. For metal hardware, polish lightly with a soft cloth to maintain its shine. All leathers have already been finished and do not require additional conditioners or polishes unless you so choose.
Are your products suitable for daily wear?
Absolutely. Many of our designs, including our day collars and more subtle pieces, are created with discretion and comfort in mind, perfect for both everyday elegance and statement moments.
Customization
Do you offer customization?
As of 2024, we no longer accept custom orders. However, we are always working to expand our product offerings. We release new collections on an annual basis. Stay tuned for future updates.
Can I request a specific color or hardware finish?
At this time, all products are available in pre-selected styles, colors, and finishes. However, we’re always open to feedback for future designs.
Ordering and Shipping
What payment methods do you accept?
We accept VISA, Mastercard, Discover, Apple Pay, Shop Pay and Amazon Pay.
Can I cancel or modify my order after it’s been placed?
Once an order has been placed, we begin processing it immediately to ensure prompt delivery. If you need to make changes, please contact us at info@houseofsxn.com within 24 hours. While we cannot guarantee modifications, we will do our best to accommodate your request.
How long will my order take to arrive?
We process orders within 1-3 business days. Shipping times vary by location:
- Domestic Orders (USA): 3-7 business days
- International Orders: 7-30 business days, depending on customs clearance.
Refer to our Delivery page for full details.
Returns and Exchanges
What is your return and exchange policy?
Due to the intimate and personal nature of our products, we do not accept returns unless the item is faulty. This is in place to ensure the highest standards of hygiene and safety for all our customers. Please review our Return Policy for more details.
Exchanges are granted on a case-by-case basis. Please contact info@houseofsxn.com to check availability
What if my product doesn’t fit?
We’re happy to assist with sizing questions before purchase. Contact us at info@houseofsxn.com for personalized guidance.
Wholesale and Partnerships
Do you offer wholesale pricing?
While we have partnered with a select number of boutiques that resell our products around the world, we do not offer wholesale pricing nor do we have a wholesale catalog.
Where can I find your products in person?
Our products are available at exclusive boutiques, including FAB London, Passional Boutique, Thornes of Concord, and Brigade Mondaine. Visit our Stockists page for more details. In addition, we vend throughout the year at BDSM themed conferences and kink events. Find out where will be next on our Events page.
Events and Sponsorships
Does House of SXN sponsor events or provide donations?
We proudly sponsor select events within the kink and fetish communities. While we wish we could sponsor every kink-themed event, we have a set annual budget for sponsorships. (NOTE: 2025 & 2026 sponsorships and donations have been fully allocated and applications are now closed).
Website Accessibility
Is your website accessible?
We’re committed to ensuring our website is accessible to everyone. We perform semi-annual audits and make updates to improve the browsing experience. If you encounter any issues, please email us at info@houseofsxn.com. Our full ADA statement may be viewed here.
Miscellaneous
How do I know your products are authentic?
House of SXN products are available exclusively through our website and select boutiques. If you’re unsure about the authenticity of an item, please contact us at info@houseofsxn.com.
How can I stay updated on new products and events?
Join our mailing list or follow us on Instagram @houseofsxn for the latest updates, product launches, and event announcements.